QA Tester / Tech Support

Description

• Test and validate web dashboards, API integrations, and overall platform functionality to ensure high-quality user experience.

• Execute comprehensive testing strategies including integration testing, end-to-end testing.

• Identify, document, and track software defects throughout the development lifecycle, working closely with the development team to ensure timely resolution.

• Develop and maintain detailed test plans, test cases, and test scripts for financial transaction processing and user data handling features.

• Execute regression testing to verify that new features don't impact existing functionality.

• Collaborate with the development team to establish quality standards and testing procedures.

• Generate comprehensive test reports and maintain traceability of issues for continuous improvement.

• Provide technical support to customers chat, or ticketing systems, troubleshooting platform-related issues and API integration problems.

• Document customer-reported issues and work with development teams to resolve bugs while maintaining clear communication with customers throughout the resolution process.

• Create and maintain technical documentation, FAQs, and user guides to help customers resolve common platform issues.

• Assist customers with platform onboarding, configuration, and best practices while leveraging QA expertise to provide accurate technical guidance.

• Monitor customer feedback and support tickets to identify recurring issues that may indicate underlying quality problems requiring testing attention.

Requirements

• Strong knowledge of QA methodologies, tools, and processes for web applications.

• Experience with both manual and automated testing approaches.

• Proficiency in testing web applications built with PHP, Javascript, and API integrations.

• Knowledge of testing frameworks and automation tools.

• Familiarity with version control systems, particularly Git.

• Experience with API testing tools and techniques.

• Strong analytical and problem-solving skills with excellent attention to detail.

• Excellent communication skills and ability to work collaboratively with development teams and provide customer-facing technical support.

• Customer service orientation with ability to explain technical concepts clearly to non-technical users.

• Experience with helpdesk software and ticketing systems preferred.

• Experience with performance testing tools and load testing is a plus.

• JIRA or similar bug tracking tool experience preferred.

• Ability to multitask between QA testing responsibilities and tech support duties as business needs require.

Benefits

• THP Salary
• Allowances
• Medical Reimbursement
• Shared accommodation & amenities