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Senior QA Analyst

Zowie

Full-time

Remote

Warsaw, Poland

At Zowie, we believe that buying online should feel like walking into your favorite local shop: personal, friendly, and easy. Our mission is to recreate offline shopping experiences online - but better. Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc., and saves time for customer service agents, who can then proactively turn website visitors into paying customers. It can work as an add-on with existing tools (Zendesk, Shopify, Gorgias, etc.) or become a standalone customer service platform.

We are:

🚀 Growing fast. We plan on keeping the Team growing! You’ll have a lot of autonomy and impact as we grow.

🏈 Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

🧑‍💻 Remote-first and hours are flexible. We allow everyone to figure out the best ways to collaborate with their team. At the end of the day, it's about delivering! Those in Poland can work from our offices in Cracow and Warsaw.

We strive to be:

💪 Ambitious and innovative. We don’t settle on existing solutions and keep looking for better ways to tackle challenges.

👻 Bold and free-thinking. We trust our employees to find the best solutions.

🤸‍♀️ Agile and high-performing. We work smarter, not harder. We use our OKRs to keep ourselves focused.

🤠 Unafraid of change. Zowie is growing, and the market is changing. We thrive in an ever-evolving environment.

What you'll do:

You will work alongside our skilled product and engineering teams to deliver new features to our customers. You will be involved in the process from the very beginning, helping to shape the idea and determine what needs to be accomplished. We believe that quality should start at this stage and continue throughout all phases of development until we see our customers happily engaging with the finished product.

As a tester, you play a critical role in ensuring we deliver on our promises to our customers. You will coordinate the entire process, working closely in cross-functional teams with developers, designers, and product managers to create real value for our customers. 

On top of that, you will be a part of our QA guild led by an experienced QA guru, Kamil. The guild consists of three people who divide their time between test automation and manual testing. However, for this role, we are seeking a passionate tester who enjoys manual explorations, breaking things, being pixel-perfect, and providing the best experience for our customers. We don’t require any automation experience for this role. 

What's in it for you:

💡 A lot of growth comes with ownership. You will leverage the expertise of more experienced colleagues to grow in testing and technology.

💡 We care a lot about onboarding, and we will support you along the way. With time, you’ll get a broad understanding of the product (with its business contexts) and get to know the perspectives of various members of our Product Team.

💡 People around you will value your opinion. You will have a real impact (and we mean it!) on how our Team engineers the product.

💡 As a startup, we strive to leverage the newest technology out there, so you will get a chance to play with it! We implemented large language models before everyone started talking about GPT.

Ideally, you'll bring with you:

- 4+ years of hands-on experience in testing web applications
- Product acumen, ownership, and focus on value delivered for the customers
- Ability to efficiently use browser’s dev tools 
- Strong communication, so you can actively listen, directly challenge, and easily explain issues with simple business and product words
- Working proficiency in English and Polish (both spoken and written)

It will be awesome if you have:

- Experience with REST or GraphQL API

12,000 zł - 20,000 zł a month

We will offer you:

👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success.

👉 Unlimited paid time off. We trust each other and don’t count days.

👉 Great company offsites and individual integration budgets. We spend time together in person to strengthen our team.

👉 Health benefits. We offer an additional health insurance package.

👉 Development budget. We want to grow personally and professionally together.

👉 Home-office funds. Make yourself a comfy space for work on a daily basis.